Privacy Policy

This Privacy Policy explains how MG Rehab collects, uses, stores, and protects your personal information when you visit our website, contact us, book an appointment, or use our Sports Massage, Injury Rehabilitation, Acupuncture, Exercise Therapy, Deep Tissue Massage, Joint Mobilisation, Pregnancy Massage, Injury Taping, and related musculoskeletal rehabilitation services.

We are committed to protecting your privacy and handling your personal data responsibly, securely, and in accordance with applicable data protection laws in the United Kingdom, including the UK General Data Protection Regulation and the Data Protection Act 2018.

Who We Are

In this Privacy Policy, references to “MG Rehab”, “we”, “us”, or “our” mean MG Rehab, the provider of the website and the rehabilitation, sports therapy, massage, acupuncture, and musculoskeletal treatment services described on this site.

MG Rehab is based at Old Deer Park Sports Ground in Richmond and provides personalised treatment and rehabilitation services for clients from Richmond, Twickenham, Kew, East Sheen, Barnes, Mortlake, Teddington, and surrounding areas.

Our website is: https://mgrehab.com

Information We Collect

We may collect and process the following types of personal information:

• Your name, phone number, email address, and any contact details you provide when you complete a form, call us, email us, or book an appointment.

• Your postcode or general location where relevant to arranging your appointment, responding to your enquiry, or understanding whether our clinic location is suitable for you.

• Details about your enquiry, symptoms, injury, pain, mobility issue, treatment goals, or any message you choose to send to us.

• Appointment-related information such as your preferred appointment time, treatment type, booking details, and any relevant communications before or after your appointment.

• Health-related information you choose to provide, such as injury history, symptoms, medical background, current activity levels, rehabilitation goals, or information needed to provide appropriate care.

• Technical information such as your IP address, browser type, device type, pages visited, referring pages, and general website usage data collected through cookies, analytics tools, or similar technologies.

How We Collect Your Information

We may collect information when:

• You fill out a contact form or enquiry form on our website.

• You call, email, message, or contact us directly.

• You book an appointment through our website or an online booking platform.

• You attend an appointment or provide information during assessment, treatment, or rehabilitation.

• You browse our website or interact with pages, links, forms, or embedded content.

How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide information about our treatments, appointments, and services.

• Arrange, confirm, manage, or follow up on appointments.

• Provide Sports Massage, Injury Rehabilitation, Acupuncture, Exercise Therapy, Deep Tissue Massage, Joint Mobilisation, Pregnancy Massage, Injury Taping, and related musculoskeletal treatment services.

• Understand your symptoms, injury history, treatment goals, and rehabilitation needs so that care can be tailored appropriately.

• Communicate with you about your enquiry, appointment, treatment plan, rehabilitation exercises, or follow-up recommendations.

• Maintain appropriate business, appointment, clinical, and administrative records.

• Improve our website, services, user experience, and communication.

• Comply with legal, regulatory, insurance, accounting, or professional obligations.

Health Information

Because MG Rehab provides treatment and rehabilitation services, you may choose to share information about your symptoms, injuries, pain, mobility, medical history, medication, previous treatment, lifestyle, sport, activity levels, or rehabilitation goals.

We only collect health-related information where it is relevant to your enquiry, assessment, appointment, treatment, rehabilitation programme, or ongoing care. This information is treated with additional care and is used only for appropriate clinical, administrative, legal, or professional purposes.

Legal Basis for Processing

We process your personal data only where we have a valid legal basis to do so. Depending on the circumstances, this may include:

• Contract: where processing is necessary to take steps at your request before providing services, or to deliver treatment or appointment-related services you have requested.

• Legitimate interests: where necessary for running, managing, and improving MG Rehab, responding to enquiries, managing appointments, maintaining records, and communicating with clients, provided your rights and freedoms do not override those interests.

• Legal obligation: where we need to process or keep information to comply with legal, regulatory, accounting, tax, insurance, or professional requirements.

• Consent: where you have given clear consent for a specific purpose, such as receiving certain communications or where consent is otherwise required by law.

• Health and care purposes: where health-related information is needed to support assessment, treatment, rehabilitation, or the management of your care.

Online Booking and Third-Party Platforms

We may use trusted third-party platforms to manage bookings, appointments, website hosting, forms, analytics, email communication, or business administration. For example, if you book through an online booking link, your details may be processed by the booking provider so that your appointment can be arranged and confirmed.

These providers are expected to protect your information and only use it for the services they provide to us or to you. We recommend reviewing the privacy policies of any third-party platforms you use when booking or contacting us.

Cookies and Website Analytics

Our website may use cookies and similar technologies to ensure the website functions correctly, improve performance, understand how visitors use the site, and enhance the overall user experience.

Cookies are small text files stored on your device by your web browser. Some cookies are essential for website functionality, while others help us analyse website traffic or remember preferences.

Depending on your browser settings, you can choose to accept or refuse cookies. Please note that disabling certain cookies may affect how some areas of the website function.

Our website may use:

• Essential cookies required for the website to operate correctly.

• Analytics cookies to help us understand visitor behaviour and improve website performance.

• Preference cookies where applicable to remember user settings or preferences.

Sharing Your Information

We do not sell, rent, or trade your personal information. We will only share information where necessary and appropriate, including:

• With trusted providers who assist with website hosting, appointment booking, email communication, analytics, or business administration.

• With professional advisers, insurers, accountants, or legal advisers where necessary.

• Where required by law, court order, regulatory authority, or other legal obligation.

How Long We Keep Your Information

We only keep personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including managing enquiries, providing treatment, maintaining clinical and business records, complying with legal obligations, and resolving any disputes if required.

Retention periods may vary depending on the type of information, applicable legislation, professional requirements, and the nature of the services provided.

Keeping Your Information Secure

We take appropriate technical and organisational measures to protect your personal information against accidental loss, unauthorised access, misuse, disclosure, alteration, or destruction.

While every reasonable effort is made to safeguard your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Your Rights

Under UK data protection legislation, you may have the right to:

• Request access to the personal information we hold about you.

• Request correction of inaccurate or incomplete personal information.

• Request deletion of your personal information where appropriate.

• Request restriction of certain types of processing.

• Object to processing where permitted by law.

• Request transfer of your personal information where applicable.

• Withdraw consent where processing is based on your consent.

If you would like to exercise any of these rights, please contact us using the details below. We will respond to your request in accordance with applicable data protection legislation.

Third-Party Websites

Our website may contain links to third-party websites, including social media platforms, booking systems, or other external resources. We are not responsible for the privacy practices, content, or security of these third-party websites and recommend reviewing their own privacy policies before providing any personal information.

Children's Privacy

Our website and rehabilitation services are intended for adults and older teenagers seeking musculoskeletal assessment and treatment. We do not knowingly collect personal information from children without appropriate parental or guardian involvement where required.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, our services, website functionality, or business practices. Any updates will be published on this page together with the revised "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, your personal information, or how MG Rehab handles your data, please contact us:

• Email: info@mgrehab.com

• Clinic Address:
  MG Rehab
  Old Deer Park Sports Ground
  187 Kew Road
  Richmond
  TW9 2AZ